Guest Terms of Use

By clicking "Continue," accessing a private hotel concierge link, creating an itinerary, using the AI assistant, or otherwise using the Service, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the Service.

If you use the Service on behalf of another person, you confirm that you are authorized to do so and that the other person understands these Terms.

These Terms apply to guests and other individual users of the Service. Hotels and business customers are governed by separate commercial agreements.

You must have the legal capacity to agree to these Terms.

The Service is primarily intended for adults and may be used by minors only with the involvement, supervision, and permission of a parent or legal guardian.

The Service is not designed to collect exact dates of birth, government identification, passport information, or unnecessary sensitive information from children.

Parents and guardians are responsible for supervising minors' use of the Service and reviewing recommendations for age suitability.

The Service may identify age-restricted activities, but it does not guarantee that a venue will correctly enforce its age policies. Guests should verify age requirements directly with the relevant provider.

Austin Hotel Concierge may allow guests to: view hotel information and services; review check-in and check-out information; access parking, valet, Wi-Fi, breakfast, and amenity details; receive airport and transportation guidance; explore Austin restaurants, attractions, events, and activities; discover walking routes and neighborhoods; build, save, edit, and share itineraries; ask questions through an AI assistant; view hotel promotions and preferred partners; access restaurant, activity, event, map, or transportation links; report inaccurate information; and contact the hotel.

The Service may be available through booking-confirmation emails, pre-arrival emails, SMS messages (where appropriate consent exists), QR codes, hotel websites, digital check-in links, and hotel-branded guest portals.

Features may vary depending on the hotel, location, subscription plan, integrations, technical availability, and content provided or approved by the hotel.

The Service may display information provided or approved by the applicable hotel, including hotel name and address, check-in and check-out times, parking and valet information, Wi-Fi instructions, breakfast/restaurant/bar details, pool/spa/gym information, room-service information, pet policies, luggage-storage information, accessibility information, hotel events and promotions, hotel contact details, and hotel-preferred partners.

Hotel information may change. The hotel is responsible for the accuracy and availability of hotel-specific policies, services, amenities, charges, reservations, and representations that it provides or approves.

Contact the hotel directly regarding your reservation, room availability, hotel charges, check-in or check-out, amenities, refunds, cancellations, hotel policies, special assistance, or complaints about your stay.

Austin Hotel Concierge is a technology provider and is not the hotel, hotel owner, reservation provider, or operator of hotel services unless expressly stated.

The Service may provide information about third-party restaurants, attractions, events, concerts, sports, tours, activities, transportation providers, walking routes, businesses, neighborhoods, and weather or traffic services. Information may include addresses, opening hours, prices, booking links, event details, distance and travel estimates, accessibility information, parking information, and transportation suggestions.

Information may change without notice. Businesses may close, change hours, change prices, sell out, move locations, cancel events, or change policies.

You should verify important information directly with the relevant business, venue, transportation provider, or official source before traveling, booking, purchasing tickets, or relying on accessibility, transportation, timing, or price information.

Austin Hotel Concierge does not guarantee that a third-party recommendation will be available, accurate, suitable, safe, accessible, affordable, open, satisfactory, legally permitted, or appropriate for your age, health, mobility, or circumstances.

The Service may use artificial intelligence to answer questions, personalize recommendations, generate itineraries, summarize hotel or Austin information, suggest restaurants, events, activities, or transportation, and help modify travel plans.

AI-generated information may be incomplete, outdated, inaccurate, or unsuitable for your circumstances. AI responses are not professional travel advice, legal advice, medical advice, emergency guidance, a safety guarantee, an accessibility certification, a transportation guarantee, a confirmed reservation, a confirmed ticket, proof of availability, or a substitute for contacting the hotel or provider.

Verify important information, including event dates and times, opening hours, prices, availability, ticket and reservation requirements, travel times, traffic and transportation conditions, weather, accessibility, age restrictions, and venue and provider policies.

After a guest has booked a hotel, the Service is intended to focus on hotel services, transportation, dining, activities, events, and itineraries. It is not intended to recommend alternative hotels or vacation rentals unless clearly stated and authorized in the applicable experience.

The Service may provide general travel and local information. It does not guarantee personal safety, security, medical suitability, accessibility, transportation availability, route accuracy, weather conditions, venue conditions, crowd levels, or travel-time accuracy.

Do not rely on the Service for emergencies. In an emergency, contact 911 or the appropriate local emergency service.

For mobility, medical, dietary, accessibility, or special-assistance needs, contact the hotel, venue, restaurant, activity provider, or transportation provider directly before relying on information presented through the Service.

The Service may contain links or integrations to Google Maps, restaurants, booking platforms, event providers, tour operators, transportation services, weather providers, ticketing platforms, hotel systems, and email and SMS providers.

Third-party services are governed by their own terms and privacy policies. Austin Hotel Concierge does not control or guarantee third-party websites, content, availability, pricing, bookings, cancellations, refunds, security, privacy practices, service quality, accessibility, or customer support.

If you make a reservation, purchase, booking, or payment through a third-party provider, your relationship is primarily with that provider and/or the applicable hotel or business. Contact the third-party provider regarding its booking, payment, cancellation, refund, ticket, or service issues.

The Service may include hotel-preferred partners, sponsored recommendations, affiliate links, commission-generating links, and independent local recommendations. Where applicable, recommendations will be labeled.

Examples of labels may include: Hotel Service, Hotel Preferred, Independent Local Recommendation, Sponsored, Partner Link, or Commission May Apply.

A recommendation's appearance does not guarantee quality, availability, safety, accessibility, or suitability. Commercial relationships do not replace the need to verify information or match recommendations to guest preferences.

The Service may allow you to create, save, edit, and share itineraries. You are responsible for reviewing your itinerary before relying on it.

You should check travel time, event timing, opening hours, reservation requirements, ticket availability, weather, transportation, accessibility, and age restrictions.

If you share an itinerary, only share information you are comfortable making available to the recipients. Shared itinerary links may be limited in duration, revocable, restricted to selected itinerary items, and separate from your private hotel access link.

Do not include private reservation information, payment details, access tokens, or sensitive personal information in an itinerary or message you share.

You may optionally provide information such as interests, budget, transportation preferences, walking preferences, age group, group composition, accessibility preferences, dietary preferences, travel purpose, and language preference. You are not required to provide all optional information.

Do not submit payment-card information, passport information, government identification, medical records, passwords, confidential business information, or sensitive personal information through an open chat or general form.

You are responsible for ensuring that information you provide is accurate and that you have permission to provide information about other members of your travel group.

Your use of the Service is also governed by our Privacy Policy at https://www.austinhotelconcierge.com/privacy-policy.

The Privacy Policy explains what information we collect, how we use information, how hotel and reservation information may be processed, how Cloudbeds or other integrations may operate, how we use AI providers, how we use analytics, data retention, data deletion, marketing communications, cookies and similar technologies, and your privacy choices.

The hotel may also have its own privacy obligations and privacy notice. You may request that certain optional preferences or saved itinerary information be reset or deleted, subject to legal, security, and operational requirements.

The Service may send essential messages such as concierge access links, trial or access notifications, security messages, support responses, reservation-related concierge messages, hotel service messages, and billing or account messages where applicable. Optional marketing messages require appropriate consent.

For marketing email, you may unsubscribe using the unsubscribe link. For SMS, where available: consent may be required; message and data rates may apply; message frequency will be disclosed where appropriate; reply STOP to opt out; reply HELP for assistance. You should not receive marketing communications after opting out, subject to limited operational or legally required messages.

Some guests may receive a hotel-specific access link, QR code, email, SMS, or digital check-in link.

You must not: share a private access link improperly; attempt to access another guest's information; modify a URL or request to access another hotel; circumvent security controls; use an expired or revoked token; attempt to access hotel administration areas; use the Service to obtain unauthorized reservation information; upload malicious code; or attempt to test or defeat security without written permission.

Access links may expire or be revoked when a reservation is cancelled, the guest checks out, a hotel disables access, a trial ends, the link is compromised, or the platform detects misuse. Notify us or the hotel promptly if you believe your access link has been compromised.

You may not use the Service to: violate any law or regulation; harass, threaten, or harm another person; submit false or misleading information; infringe intellectual-property rights; impersonate another person or business; send spam or unauthorized communications; upload malware; scrape or copy the Service without permission; reverse engineer the Service; circumvent access controls; access another guest's or hotel's data; interfere with platform operations; use AI outputs for high-risk decisions; or use the Service for emergency response or medical diagnosis.

We may restrict or terminate access where necessary to protect users, hotels, third parties, the Service, or our legal and security interests.

The Service, including its software, design, interfaces, branding, AI prompts, documentation, databases, and technology, is owned by or licensed to Austin Hotel Concierge.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for personal travel planning and hotel guest purposes.

You may not copy the Service, reproduce the user interface, remove legal or branding notices, resell or sublicense the Service, use our trademarks without permission, copy our content or database, use automated tools to extract information, or create a competing derivative service. You retain ownership of content you submit, subject to the license below.

You may submit questions, feedback, corrections, comments, reviews, recommendations, images, or other content.

You represent that: you own or have permission to submit the content; the content is accurate to the best of your knowledge; the content does not violate another person's rights; the content does not contain confidential or sensitive information; the content is not unlawful, abusive, defamatory, or misleading; and the content does not contain malware.

You grant Austin Hotel Concierge a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, display, and use your content as necessary to operate, secure, support, and improve the Service. We may remove content that creates legal, security, operational, or reputational risk.

Austin Hotel Concierge is generally a technology and information platform. Unless expressly stated, we are not a hotel, travel agency, transportation provider, restaurant, tour operator, event organizer, ticket seller, medical provider, safety adviser, or professional travel adviser.

Use of the Service does not create a fiduciary, agency, partnership, employment, or professional advisory relationship between you and Austin Hotel Concierge.

We may modify, suspend, or discontinue features, content sources, AI providers, integrations, or parts of the Service.

We do not guarantee that the Service will always be available, uninterrupted, error-free, secure against every possible threat, compatible with every device, compatible with every hotel or PMS, or free from delay or technical issues. We may perform maintenance, updates, security improvements, or emergency changes.

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We disclaim warranties, express or implied, concerning accuracy, completeness, availability, reliability, suitability, fitness for a particular purpose, safety, accessibility, merchantability, non-infringement, and results or outcomes.

We do not guarantee that the Service will result in better travel outcomes, increased hotel revenue, increased bookings, improved guest satisfaction, positive reviews, reduced hotel workload, successful event attendance, successful reservations, available transportation, or accessible services.

Some jurisdictions may not permit certain disclaimers. Those limitations apply only to the extent permitted by applicable law.

To the maximum extent permitted by applicable law, Austin Hotel Concierge and its owners, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of revenue, profits, bookings, data, goodwill, business opportunities, reputation, use, or availability.

This includes losses arising from AI-generated information, incorrect or outdated recommendations, third-party services, event changes, transportation delays, restaurant or activity availability, hotel information, integration failures, unauthorized access, or service interruption.

To the extent permitted by law, our total liability arising from your use of the Service will not exceed the greater of: (1) the amount you paid directly to Austin Hotel Concierge for the Service during the twelve months before the event giving rise to the claim; or (2) the minimum amount permitted under applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, or non-waivable personal injury or statutory rights.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Austin Hotel Concierge and its affiliates, officers, employees, contractors, licensors, and service providers from claims, losses, liabilities, costs, and reasonable legal expenses arising from your violation of these Terms, your misuse of the Service, your User Content, your violation of another person's rights, your unauthorized communications, your unlawful conduct, your misuse of a private access link, or your use of third-party services in violation of their terms.

This section does not require you to indemnify us for claims caused by our fraud, willful misconduct, or liability that cannot legally be transferred.

We may suspend or terminate access if you violate these Terms, misuse the Service, create security or legal risk, your access link is compromised, a hotel disables your access, a reservation is cancelled, a trial ends, an integration is revoked, or the Service is discontinued.

After termination: access may be disabled; guest links may expire; saved itineraries may become unavailable; certain information may be retained as required by law or contract; and privacy and liability provisions that should survive termination will remain effective.

Before filing a formal legal claim, you agree to contact us at info@austinhotelconcierge.com and give us at least 30 days to attempt to resolve the issue informally.

Any arbitration, class-action waiver, jury-trial waiver, opt-out process, governing law, and court venue must be reviewed for enforceability under applicable consumer law and the laws of the jurisdictions where guests reside. Do not publish a mandatory arbitration or class-action waiver without confirming proper clickwrap acceptance, required disclosures, opt-out process, arbitration administrator and rules, consumer-law requirements, and applicable state and federal law.

We may update these Terms from time to time. When we make material changes, we may post the revised Terms, update the "Last Updated" date, provide notice through the Service, and request renewed acceptance where appropriate.

Your continued use of the Service after the effective date of updated Terms may constitute acceptance to the extent permitted by applicable law.

If any provision is found invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision does not waive our right to enforce it later. These Terms, together with the Privacy Policy and other policies referenced here, govern your use of the guest Service.

Austin Hotel Concierge — Operated by Corporatekeysa Pty Ltd.

Email: info@austinhotelconcierge.com

Website: https://austinhotelconcierge.com